Getting Around the Mortgage Runaround
Far too many borrowers have experienced unwelcome surprises, bad practices, sloppy recordkeeping and getting the old runaround when applying for a mortgage. We hear stories every day from customers who were on the verge of giving up because another lender was insensitive to their needs, unresponsive or had them constantly jumping through hoops.
We don’t understand this.
Getting a mortgage is a complex process…for the lender. For the average customer it should be very simple and straightforward. Maybe if other lenders spent less money on advertising and more on customer service we wouldn’t hear things like this:
After four agonizing months of getting the run around trying to refinance our existing mortgage through Bank of America, we contacted Royal United Mortgage LLC. Not only are we getting better rate, we are closing in only a two week time span! Start to finish!!!
[Loan Advisor] was not only helpful, she has a wealth of knowledge and was available at all hours via email. We weren’t passed around from person to person and always knew where we stood. Not only has this experience been a breath of fresh air, but it has renewed our faith in customer service!! You are crazy to look elsewhere for your financing needs!!!! Royal United Mortgage LLC is A+ in our eyes!!!
Bob & Annie,
Georgia
You should expect more from a lender than just being a paper pusher and order taker. A home loan of any type is a big investment and you should expect…correction…you should demand that your lender’s representative be an advisor who is dedicated to helping you achieve your goals on your schedule. Why settle for less?
At Royal United Mortgage LLC we have hundreds of testimonials from customers like Bob and Annie who will attest to our dedication to make the mortgage experience as quick, informative and pleasant as it can be for our customers. We earned those accolades because each of our employees agrees with our company’s principles:
Treat a customer with respect and you’ll be respected.
Treat a customer like a good friend and they soon will be.
It must be working because we’ve made a lot of new friends along the way.
Have a great day.
Royal United Mortgage LLC offers a full array of lending solutions. Home Mortgages, Refinances, Home Equity Loans or Reverse Mortgages (HECM), are all part of our financial solutions and we look forward to working with you to find the best one that will meet your short-term needs and achieve your long-term goals. To see how simple it can be, check out our video.
Dan from the Royal United Mortgage LLC team