The Customer Always Says It Best
It’s no secret that we want our customers to know about our values and superior service. We believe that if you get to know us you’ll see that our company is made up of friendly, dedicated and professional people who truly care about you.
But how do we get our message to you? And why would you believe us? After all, any company can say they go above and beyond customer expectations, that they make getting a loan easy, that you’ll be treated well, that the impossible may be possible, and that it really comes down to a real person helping another real person.
So what’s the best way to introduce ourselves? Simple…we let our customers speak for themselves. The following comments were all received from real customers in just the last two weeks. Please take a minute and read about who we really are:
Everything You Expect…And More
“Wow the whole process only took a few weeks and [the Loan Advisor] was exceptional. He was honest, courteous, very easy to talk to, explained everything – even three times or more – with such patience so I could understand, and always answered all my questions quickly by e-mail or phone. Royal United Mortgage carries through on their promises and is engineered to amaze! Thank you…and God Bless!” –Customer from Battle Creek, Michigan.
Convenience
“I Was Amazed. What a great experience this was from day one. I never dreamed this would be that easy. Everything was handled thru email, by phone and fax. I was kept up to date on all proceeding information and very well informed.” –Customer from Draper, Virginia
Respect & Courtesy – No Matter What
“My situation wasn’t the easiest, due to my credit situation and other factors, and I know that without this group of dedicated individuals, I’d be in same position I was in when I started. Because of [their] efforts my wife and I have a beautiful new home to raise our family. Even though we had some difficulties in the middle of the buying process, due to the seller of the home, [they] handled everything with poise. Thank you so much to the entire Royal United family. I hope others can experience what I have.” — Customer from Humble, Texas
“Although I could not proceed with my refinance, [the Loan Advisor] was one of the kindest, smartest loan officers I have ever had the pleasure to work with. I would highly recommend…working with Royal United.” –Customer from largo, Florida
Even When It Seems Hopeless
“Royal United Mortgage LLC was outstanding in getting a mortgage for my husband and me. I was positive that we were not going to be approved for a loan due to our previous bankruptcy and foreclosure but they were able to help us and get us into our new house with no money down in less than a month – and it was VA loan! They were so helpful and prompt with everything. I would recommend them to anyone and everyone looking for a mortgage.” –Customers from Fort Walton Beach, Florida
Real People…Just Like You
“Thank you so much…for helping me and my wife refinance our home. Got a better rate, paid a few things off and the payment went down a little. You were so helpful and patient with me. You told me that this process would take about 15 days and you were right. I was very sick a couple days into the whole thing and you were so kind and understanding. You and your company were able to do what we talked about [and] as a result my wife and I are very happy. I will be talking to you shortly about another matter we touched base on. Thank you so much.” –Customers in Wichita Falls, Texas
Even if we tried we couldn’t improve on these words, tones or heartfelt sentiments.
And why would we try?
Have a great day.
Royal United Mortgage LLC offers a full array of lending solutions. Home Mortgages, Refinances, Home Equity Loans or Reverse Mortgages (HECM), are all part of our financial solutions and we look forward to working with you to find the best one that will meet your short-term needs and achieve your long-term goals.
To see how simple it can be, check out our video.